PMS News Desk · Oct 24, 2026 · 3 min read
HiJiffy's new Email Copilot drafts reservation email replies from answer templates and the property knowledge base, shows where each line came from, and blocks Send until a human resolves every flagged gap.
OwnerRez says the updates it is building for Airbnb's 20 November policy include changes to how rental agreements and security deposits work on Airbnb reservations, and asks customers not to reconfigure anything yet.
Cloudbeds has launched a native mobile POS for hotel restaurants, bars, spas and shops, with charges posting straight to the guest folio. It is in pilot, with no pricing, regions or general availability date announced.
OwnerRez has integrated Localbird, a branded guest concierge selling local experiences, with automated messaging inside existing OwnerRez conversations and a 10% commission to the host. No regional coverage is stated.
KeyData's Q4 2026 US index has short-term rental RevPAR pacing 8 to 11% ahead for the rest of the year, with December up 10% on occupancy alone while ADR slips 2%.
From 30 November, Lynnbrook Group connections running through the BridgePay gateway stop taking payments and security deposits in OwnerRez. Lynnbrook itself stays a recommended processor, on a different gateway.
From 3 November each OwnerRez API token gets a limit of 1,000 requests per five minutes. From 5 January, offset paging, unknown parameters and mismatched cursors all return errors instead of quietly returning the wrong data.
A PriceLabs survey of 1,082 travellers found 82% of small hotel and B&B guests would consider a short-term rental at a similar price, and that hotel and rental rates in Mallorca and Barcelona moved together at 94% and 84%.
OpenEdge, Payeezy, USAePay, eProcessing Network and Plug'n Pay are all closed to new connections, and Bambora payment processing has to move to Shift4 before December 2026.
Hostaway's new Inbox can now edit six reservation fields from the side panel, and apply bulk actions across a selected range of conversations. Date changes work on every channel except Airbnb.
RoomPriceGenie surveyed 450 senior hoteliers across eight markets. Most now use AI somewhere in pricing, few would hand it the decision, and 43% still run no revenue management system at all.
Cloudbeds is integrating with Muse, Meta's AI agent. Participating US hotels will show live rates inside it, and the booking comes back into the PMS as direct. Rollout starts Q1 2027.