7 Cedars runs seven Agilysys products and says casino player offers were the fix

7 Cedars Resort Properties in Sequim, Washington has expanded its use of Agilysys systems to seven products covering rooms, point of sale, booking, self-service check-in, catering, document management and marketing. The specific problem the property says it solved is casino player offer redemption, which used to run on manual entry and spreadsheets.

Agilysys announced the expansion on 29 September 2026. This is a deployment growing at an existing customer rather than a competitive win.

The property

7 Cedars sits about 60 miles north of Seattle on the Olympic Peninsula. The hotel opened in 2020 and sits alongside a casino, a golf course, six food and beverage outlets and five banquet spaces.

That mix explains the length of the product list. A property running gaming, golf, six restaurants and a banquet operation has revenue streams that a rooms-only PMS does not touch.

The systems named are Agilysys Versa PMS, InfoGenesis POS, Agilysys Book, Express Mobile, Sales & Catering, DataMagine and Agilysys Digital Marketing.

What the property reports

Glenn Smithson, resort general manager for 7 Cedars Resort Properties, was specific about the starting problem: "Before installing Versa PMS, one of our biggest challenges was centered around player offer integration and redemption."

That work previously required extensive manual entry and spreadsheet tracking. Smithson said that now "we are able to make reservations and redeem offers for guests in a fraction of the time."

He also pointed at the vendor relationship rather than a feature: "Another huge benefit of working with Agilysys is having a single point of contact and a unified solution ecosystem." On the implementation itself he said it "has been one of the best software conversion and upgrade experiences I have seen."

Darren Student, vice president of sales at Agilysys, said the company "could not be more pleased with the results that Glenn's team at 7 Cedars has experienced."

Reading it honestly

The player offer claim is the credible part, and it is credible because the mechanism is obvious. Casino player offers are comp and discount entitlements held in a player tracking system. If the PMS cannot read them, a front desk agent has to look them up somewhere else and type them in, and the reservation slows to the speed of that lookup. Connecting the two removes a manual step. That is a real gain and it is easy to believe.

"A fraction of the time" is not a number, though. No before and after figure was given, and no volume of offers per week. The release also reports increased reservations and revenue gains across all channels without attaching a single percentage to either. Treat those as the property being pleased rather than as measured outcomes.

The single-point-of-contact argument is the one worth sitting with, because it cuts both ways. Running seven products from one vendor genuinely does simplify support, contracting and integration testing, and general managers value that more than feature comparison charts suggest. It also concentrates your dependency. When one vendor holds rooms, POS, booking, catering and your document archive, the cost of disagreeing with them later is high.

The wider pattern

This is the second Agilysys casino customer announcement in eight days. Angel of the Winds, another Washington casino resort, was announced on 22 September. Both follow the company's acquisition of Gaming Hospitality Solutions on 4 September.

The gaming vertical is clearly where Agilysys is pushing, and a run of customer releases from casino properties is what that push looks like from outside.

What it means for operators

If you run a gaming property, the useful detail is the integration, not the brand. Ask whoever supplies your PMS whether it reads your player tracking system directly and what happens at the front desk when it does not. That is where the time goes.

Contract terms and pricing were not disclosed.