InnVest puts Stayntouch digital registration cards into six Canadian hotels

InnVest Hotels has added Stayntouch Digital Registration Cards at six of its Canadian properties, replacing paper registration forms at the front desk with a tablet-assisted digital flow. The announcement went out on 30 September.

InnVest manages more than 100 properties across Canada and has worked with Stayntouch since 2024. Six properties is the scope of this step.

What the product does

Guests complete their registration details digitally rather than on a printed card. Data entry is automated, which is the point: the registration card is one of the last places in a modern check-in where staff retype information the system already holds.

Stayntouch lists custom property branding on the form, automatic session timeouts, and staff oversight during the process. Those last two are described as privacy safeguards.

Ashwin Rampadaruth, hotel systems manager at InnVest, said: "Front-desk efficiency has a direct impact on both our guest experience and our staff's day-to-day workload."

Bill Fanning, Stayntouch's chief revenue officer, said: "Digital Registration Cards are about removing friction, for guests who want a faster arrival and for staff who need cleaner data."

The honest size of this

Six properties out of more than 100 is a rollout, not an estate-wide commitment. Nothing in the announcement says the remaining properties will follow, or when a decision on that gets made. Read it as a controlled extension at a group that already runs the platform.

There are no numbers. No check-in times before and after, no reduction in data entry errors, no staff hours recovered. The customer quote describes why front desk efficiency matters, not what changed at these six hotels.

The part operators should actually look at

A registration card is a guest data capture point, and digitising it changes where that data lives and how long it stays there.

The announcement mentions automatic timeouts and staff oversight but says nothing about retention: how long completed registration records sit in the system, who can retrieve them, and whether signature images and any identity details captured at the desk are treated differently from the rest of the reservation record.

Canadian operators have federal and provincial privacy obligations on personal information collected at check-in, and Quebec properties carry a stricter regime than the rest of the country. None of that is Stayntouch's problem to solve in a press release, but it is the first question to put to any vendor selling a digital registration card, and it is the question that does not appear here.

Context worth noting

This is the second Stayntouch deployment story in a week. On 23 September, Imperial London Hotels completed a migration of all seven of its Bloomsbury properties to the platform, including the 1,379-room Royal National, and that rollout also included Digital Registration Cards alongside the core system.

Two announcements, same module, one in the UK and one in Canada. Stayntouch is clearly pushing registration cards as the near-term upsell to its existing base rather than leading with the property management system itself. For hotels already on the platform, that means the sales conversation is heading your way.

As with the Imperial London announcement, this release went out through Hospitality Net rather than appearing on Stayntouch's own newsroom at the time of writing.