COMO Uma Ubud puts Shiji Infrasys POS across its Bali food and beverage operation

COMO Uma Ubud Bali has replaced traditional food and beverage workflows with Shiji's Infrasys POS, a cloud-native point of sale platform. The resort sits in Bali's cultural centre overlooking rice terraces, and the change centres on order accuracy and coordination between front and back of house.

Shiji announced the deployment from Singapore on 22 September 2026.

What was deployed

Infrasys POS is Shiji's cloud point of sale product. The resort moved from what the announcement describes as traditional workflows to a centralised platform covering its food and beverage operation.

The stated benefits are operational rather than financial: streamlined F&B operations, better coordination between front and back of house, improved order accuracy and a more responsive service environment. No figures were given for covers, outlets, transaction volumes or time savings.

"At COMO Uma Ubud Bali, we deliver personalized experiences reflecting Bali's character and luxury traveler expectations," said Gede Suteja, cluster general manager. "Infrasys POS enables greater operational efficiency."

"COMO Uma Ubud Bali prioritizes guest experience," said Thistle Lim, Shiji's director of sales for Singapore, Indonesia and the Maldives. "We're proud supporting them with a modern, cloud-native platform empowering teams to deliver personalized service."

What it means for operators

This is a reference win rather than a product announcement, and it is worth reading as one. There are no new capabilities here and nothing for existing Shiji customers to act on.

What it does tell you is where Shiji is putting its effort. This is the company's second Indonesian luxury deployment to be announced recently, and it follows a run of Daylight PMS and Infrasys POS wins across Southeast Asia and the Middle East. For an operator in that region evaluating vendors, local reference customers and local support presence matter more than a global logo wall, and Shiji is visibly building both.

The cloud point of sale question is the more useful one to take away. Moving F&B off an on-premise till system is a bigger operational change than moving the PMS, because point of sale sits in the middle of service and cannot be down at seven in the evening. Resorts with multiple outlets, room service and poolside ordering have historically been slow to move for exactly that reason.

If you are weighing the same move, the questions this announcement does not answer are the ones to ask. What happens to ordering when the internet connection drops, and for how long can the system run offline? How does the POS reconcile with the PMS for room charges? How long did the transition actually take, and what ran in parallel during it?

Shiji did not disclose contract terms, the number of outlets covered or the implementation timeline.